I’m sorry for bothering you, but would you check your web ticketing system?
I’ve used your airline earlier in this month to travel from Japan to
China and I bought the ticket through your
When I checked in at the counter of Narita Airport, I was pointed out
that my ticket had been registered incorrectly on which they said my
surname and last name were in reverse order. They said I could check
in here in Narita, but you might not be allowed to board at the
airport in China.
I’m sure that I had entered them correctly at your web site.
At your web site, the forms are in surname -> last name order.
However, in Japanese passports, they are in last name -> surname
order. I think your ticketing system may be issuing tickets in
surname -> last name order, which disagrees with the order in
As a result, I had no trouble checking-in when coming back from China,
but I was very anxious when traveling and was frustrated because I had
to call your customer center and the airport to make sure that I could
be on board.